Privacy Policy

Effective Date: December 17, 2024
E-Motion Veterinary Rehabilitation is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when visiting our website or using our services.

By accessing our website at https://emotionvet.ca or submitting any personal information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Personal Information:
  • Name, address, phone number, and email address.
  • Information about your pet(s): name, breed, age, condition, medical history, current medications, insurance details, and related health records (e.g., bloodwork).
  • Referring veterinarian details and clinic information (if applicable).
• Technical Information:
  • IP address, browser type, operating system, and website usage details.
  • Cookies: Small data files stored on your device to enhance your browsing experience and provide analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide veterinary rehabilitation services tailored to your pet’s needs.
• To process and respond to inquiries, appointment requests, and form submissions.
• To communicate with you, including updates, scheduling, and important information about your pet’s care.
• To improve our website and services based on user experience and feedback.
• Cookies: To analyze site traffic, enhance functionality, and personalize your experience on our website.

3. Use of Cookies

Cookies are small data files stored on your browser to improve website performance and enhance your user experience. By using our website, you agree to our use of cookies for the following purposes:

• To remember your preferences and settings.
• To analyze website traffic and gather data to improve our site.
• To personalize content and ensure smooth navigation.

You can adjust your browser settings to refuse or delete cookies. However, doing so may limit certain website features.

4. Sharing of Information

We do not sell, trade, or rent your personal information. Your data may be shared with:

• Referring Veterinarians: To coordinate care or ensure continuity in your pet’s treatment plan.
• Third-Party Service Providers: Vendors who assist with website hosting, payment processing, or IT support. These providers are obligated to keep your information confidential.
• Legal Requirements: If required by law, we may disclose information to comply with legal obligations, protect our rights, or ensure safety.

5. Data Security

We take reasonable steps to protect your personal information against unauthorized access, loss, or misuse. These include secure servers, encrypted data storage, and limited access to sensitive data. However, no data transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the following rights regarding your information:

• Access, correct, or update your personal information.
• Request that we delete your personal data (subject to legal and service obligations).
• Opt-out of communications by contacting us.

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Please review this page regularly to stay informed.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

E-Motion Veterinary Rehabilitation
Email: admin@emotionvet.ca
Phone: 778-910-5220
Website: https://emotionvet.ca